Jutabet Privacy Policy – Protecting Your Personal Data in Malaysia

Jutabet takes seriously the trust you place in us when you register and use our platform. This Privacy Policy has been drafted to clearly and transparently explain how we — Jutabet ("we", "the Company", "the platform") — handle the personal data of all members and visitors to jutabet.ws.

This policy applies to all Jutabet services, including Sports Betting (Malaysia Super League football, EPL, BWF badminton, e-sports), Live Casino, slots, table games, promotions, and bonuses. It also covers all our communication channels — website, live chat, and support email.

This Privacy Policy is drafted in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia. By using the Jutabet platform, you agree to the data handling practices set out in this document. If you do not agree, please discontinue use of the platform and contact us to delete your account.

Jutabet collects your personal data through two primary methods — data you provide directly when registering or using the platform, and data collected automatically through your use of the platform.

We do not collect data considered sensitive under the PDPA, such as health information, religious beliefs, political opinions, or criminal records — unless required by law for compliance purposes.

Jutabet uses your personal data for legitimate and specific purposes only. We will not use your data for any purpose beyond what is stated here without first obtaining your consent.

• Account Management: Creating and maintaining your Jutabet account, processing your registration, and verifying your identity.
• Transaction Processing: Process deposits via DuitNow, FPX (Maybank2u, CIMB Clicks), Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay, as well as withdrawals to your bank account.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering (AML), and unauthorised access to your account.
• Customer Support: Assists us in helping you whenever you contact the Jutabet support team via live chat or email.
• Service Communications: Sending important notifications related to your account, policy changes, or security information.
• Marketing (with your consent): Send promotional information, bonuses, and the latest Jutabet offers — only if you have given your consent. You may unsubscribe at any time.
• Responsible Gaming: Monitoring betting patterns to identify signs of problem gambling and provide appropriate support.
• Platform Improvement: Analyse platform usage on an aggregated basis (without identifying individuals) to enhance the user experience.

Jutabet does not sell or rent your personal data to any third party. However, in certain limited circumstances, we may need to share your data with selected third parties:

• Payment Processors: Payment service providers such as DuitNow, FPX, and eWallet processors used to handle your transactions. They receive only the data necessary for transaction processing and are bound by strict confidentiality agreements.
• Game Software Providers: Gaming technology providers supplying slots, Live Casino, and table games on the Jutabet platform — receiving only the minimum technical data required for game functionality.
• Legal Authorities: Jutabet will disclose personal data to the relevant authorities (such as PDRM or SPRM) when required by court order or applicable Malaysian law.
• Professional Advisors: Lawyers, accountants, or auditors engaged by Jutabet — all bound by professional confidentiality obligations.

Jutabet takes data security seriously. We employ a combination of technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure.

• 256-bit SSL Encryption: All data transmitted between your device and Jutabet's servers is encrypted using 256-bit SSL — the same standard used by Maybank2u and CIMB Clicks.
• Encrypted Data Storage: Personal data stored in Jutabet's databases is also encrypted. Passwords are stored as one-way hashes that cannot be decrypted.
• Two-Factor Authentication (2FA): Jutabet offers 2FA protection for your account. We strongly encourage all members to enable this feature.
• 24/7 Security Monitoring: Jutabet's IT security team continuously monitors our systems to detect any suspicious activity.
• Regular Security Audits: Jutabet conducts regular penetration testing and security audits by independent third parties.
• Internal Access Controls: Access to members' personal data within Jutabet is restricted to staff who require it to perform their job functions.

While we take all reasonable precautions, no security system is 100% foolproof. You also play an important role by keeping your Jutabet password and account information confidential.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data Jutabet holds about you:

To exercise any of the above rights, please contact Jutabet's compliance team by email support@jutabet.ws with the subject line "PDPA Data Rights Request". We will process your request within 14 working days. Note: Some requests may require additional identity verification before they can be processed.

Jutabet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the Jutabet website.

You can manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the Jutabet platform. Third-party marketing cookies are not used on the Jutabet platform.

Jutabet does not retain your personal data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Active Account Data: Retained for the duration of your active account plus 7 years after account closure (for AML and tax compliance purposes).
• Financial Transaction Records: Retained for a minimum of 7 years in compliance with Malaysian legal requirements governing financial records.
• Support Communication Logs: Retained for 3 years for reference and service improvement purposes.
• Marketing Data (with consent): Retained until you withdraw your consent.
• Platform Analytics Data: Aggregated and anonymised after 2 years — no longer attributable to any individual.

Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked to you as an individual.

Jutabet strictly prohibits the use of its platform by individuals under the age of 21. Jutabet's services are not intended for children or underage minors.

We do not knowingly collect or process personal data from individuals we recognise as minors. Should we become aware that a minor's personal data has been collected without proper age verification, we will immediately take the following steps:

• Suspend the account in question immediately.
• Delete all related personal data as promptly as possible.
• Returning all valid balances to the original payment method.
• Reporting the matter to the relevant authorities where required.

If you believe a minor has registered a Jutabet account, please contact us immediately at support@jutabet.ws.

Jutabet may update this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or service improvements. When any material changes are made, we will:

• Updating the "Last Updated" date at the top of this page.
• Send an email notification to all active Jutabet members.
• A notice will be displayed on the Jutabet platform for a minimum of 14 days before any changes take effect.

Continued use of the Jutabet platform after the effective date of any changes constitutes acceptance of the amended Privacy Policy. If you do not agree with the changes, you may close your account and request deletion of your personal data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way Jutabet handles your personal data, please contact our Data Privacy Officer:

Our target response time for privacy-related enquiries is within 3 business days for general enquiries and 14 working days for formal data rights requests under PDPA.

For further information regarding the use of the Jutabet platform, please refer to:

• Jutabet Terms & Conditions — the overall agreement governing use of the platform.
• Responsible Gambling — controls and support resources.
• FAQ — answers to the most frequently asked questions.

This Privacy Policy takes effect on 1 January 2026 and supersedes all previous versions.