Jutabet Terms & Conditions – A Complete Guide to Using Malaysia's Betting Platform

Welcome to Jutabet. These Terms & Conditions constitute a legally binding agreement between you ("Member" or "User") and Jutabet ("Company", "we", "platform"). By accessing, registering for, or using any service provided by Jutabet, you confirm that you have read, understood, and agree to be bound by all terms set out in this document.

If you do not agree with any part of these Terms & Conditions, please stop using the Jutabet platform immediately. Continued use of the platform following any amendments to the Terms & Conditions will be deemed as acceptance of those amended terms.

To use Jutabet's services, you need to register an account. Registration is free and open to all individuals who meet the following requirements:

• Aged 21 years and above on the date of registration.
• Not included on any self-exclusion list or gambling ban issued by any relevant authority.
• Hold a valid and active Malaysian phone number for verification purposes.
• Register only one account only per individual. Registering multiple accounts using the same or different information is strictly prohibited.
• Ensuring that all information provided during registration is truthful, accurate, and up to date.

Jutabet reserves the right to request identity verification documents (such as a copy of your MyKad or passport) at any time for KYC (Know Your Customer) and AML (Anti-Money Laundering) purposes. Failure to provide the requested documents within the specified timeframe may result in your account being temporarily suspended or closed.

Jutabet only accepts deposits and processes withdrawals through approved Malaysian payment methods. Cash payments and transfers via unauthorised third parties are not accepted.

• Jutabet does not charge any fees for deposits or withdrawals. However, your payment provider may apply their own charges.
• Withdrawals may only be processed to an account or eWallet registered in the same member's name. Withdrawals to third-party accounts are strictly prohibited.
• Jutabet reserves the right to request additional compliance verification for withdrawals exceeding RM10,000 for AML purposes.
• All account balances are held in Malaysian Ringgit (RM / MYR). Foreign currencies are not accepted.

Jutabet offers a variety of promotions and bonuses from time to time, including a welcome bonus, weekly cashback, weekend reload bonus, free spins, and VIP programme bonuses. Each promotion is subject to specific terms stated on the Promotions us.

The following general terms apply to all Jutabet bonuses:

• Bonus funds cannot be withdrawn directly. They must first be wagered in accordance with the stated rollover requirements.
• Rollover is calculated based on net bet amount — excluding voided bets or wagers that breach market limits.
• Only one deposit promotion may be active at a time. If two promotions overlap, Jutabet reserves the right to apply the lower-value promotion or cancel one of them.
• The welcome bonus may only be claimed once per account lifetime.
• Jutabet reserves the right to void any bonus obtained through fraudulent activity, exploitation, or abuse of the promotions system.
• Members who open multiple accounts to repeatedly claim bonuses will face strict action, including the closure of all associated accounts.

All bets placed on the Jutabet platform — whether on Malaysia Super League football, EPL, BWF badminton, e-sports, live casino, or slots — are subject to the following rules:

• All confirmed bets are final and cannot be cancelled, except in specifically stated cases such as the official cancellation of a match.
• In the event of a technical error that causes incorrect odds to be displayed, Jutabet reserves the right to void the affected bets and refund the wagered amount to the member's account.
• Minimum bet is RM1 per bet for most markets. Maximum limits vary by sport type and market.
• Jutabet reserves the right to limit bet sizes or close accounts where unusual or suspicious betting patterns are detected.
• All official match results announced by the relevant sporting body (such as FAM for Super League football, BWF for badminton) are final for the purposes of bet settlement.
• Bets placed on a match that has started but was not closed within the designated timeframe will be settled based on the result at the time betting was closed.

Jutabet takes our social responsibility seriously. Gambling should remain a form of entertainment — when it starts to feel like a burden or causes financial or family problems, it is no longer entertainment. We provide the following tools and resources:

• Deposit Limit: Set daily, weekly, or monthly deposit limits from your account settings.
• Loss Limit: Set the maximum amount of losses you are willing to accept within a given period.
• Cool-Off Mode: Pause your account for 24 hours, 7 days, 30 days, or longer.
• Self-Exclusion: Close your account permanently or for a set period.
• 24/7 Support: Our support team is available to assist in both Bahasa Malaysia and English.

If you or someone you know is struggling with a gambling problem, please contact the KASIH Helpline: 15999 (free, 24/7). For more information, visit the Responsible Gaming us.

The security of your Jutabet account is a shared responsibility between you and us. Here are the steps you are expected to take and the commitments we make in return:

Member Responsibilities:

• Use a strong password (minimum 8 characters, combining uppercase letters, lowercase letters, numbers, and symbols).
• Do not share your login credentials with anyone, including family members or friends.
• Log out of your account after each session, especially on shared devices.
• Contact Jutabet support immediately if you suspect your account has been accessed without authorisation.

Jutabet's Commitment:

• All data and transactions are secured with bank-grade 256-bit SSL encryption.
• Jutabet will never ask for your password through any communication channel.
• Any changes to sensitive account information (password, email, bank account number) will require additional identity verification.

The following activities are strictly prohibited on the Jutabet platform and may result in account closure, balance forfeiture, and legal action:

• Registering or maintaining more than one Jutabet account.
• Using bots, automated scripts, or any technology that provides an unfair advantage in games or betting.
• Manipulating or attempting to manipulate the outcome of any game or bet through collusion, cheating, or any other unauthorised means.
• Using the Jutabet platform for money laundering or any other illicit financial activity.
• Registering using another person's identity or false information.
• Exploiting software errors or system vulnerabilities to gain unauthorised advantages.
• Transferring balances between different Jutabet accounts or accepting deposits from third parties.

Jutabet reserves the right to temporarily suspend or close any member's account for the following reasons:

• Violation of any section of these Terms & Conditions.
• Suspected fraudulent activity or identity falsification.
• Failure to complete the KYC process within the stipulated timeframe.
• Self-exclusion requests submitted by members for responsible gambling reasons.
• Instructions from a relevant legal authority or regulatory body.

If your account has been suspended for any of the reasons stated above (excluding confirmed fraud), you may contact Jutabet customer support to file an appeal. Jutabet will investigate and respond within 5 business days.

Members who wish to voluntarily close their account may do so through account settings or by contacting Jutabet customer support. All valid balances will be refunded to the original payment method within 3 business days.

Jutabet provides its platform and services on an "as is" basis. While we strive to ensure uninterrupted operation, we cannot guarantee the platform will be entirely free from technical issues.

• Jutabet is not liable for any losses arising from internet service disruptions, third-party server issues, or unforeseen circumstances.
• All game and betting outcomes are subject to chance and skill — Jutabet does not guarantee any winnings.
• Jutabet is not responsible for any taxes or duties that may be applicable to your winnings under relevant Malaysian law.
• Jutabet's maximum liability to any member under any circumstances shall not exceed the net deposit amount made by that member in the 30 days prior to the claim.

Jutabet is committed to protecting the privacy and personal data of all members in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). The collection, use, and storage of your personal data are governed by Privacy Policy us, which form part of this agreement.

In summary, Jutabet:

• Collecting only the minimum data necessary for platform operations and legal compliance.
• We do not sell or rent members' personal data to third parties for marketing purposes.
• All data in transit is protected with 256-bit SSL encryption.
• Granting members the right to access, correct, or request the deletion of their personal data.

These Terms & Conditions are interpreted and enforced in accordance with the laws applicable to the operation of the Jutabet platform. Any dispute arising from or related to the use of the Jutabet platform shall first be resolved through amicable negotiation between the member and Jutabet.

If negotiations fail to reach a resolution within 30 days, the dispute shall be referred to binding arbitration. The arbitration decision is final and binding on both parties.

Members are responsible for ensuring that their use of the Jutabet platform complies with local laws in their jurisdiction. Jutabet makes no representation that its platform is suitable or lawful to access from all jurisdictions.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of Jutabet's services, please reach out to our support team via:

• Live Chat: Available 24/7 directly through the Jutabet platform — responses are typically received in under 2 minutes.
• Email: support@jutabet.ws — responses within 24 business hours.

For further information on our policies, please visit:

• Jutabet Privacy Policy — how we handle your data.
• Responsible Gaming — tools and resources for healthy play.
• FAQ — answers to the most frequently asked questions.

These Terms & Conditions take effect from 1 January 2026 and supersede all previous versions.